Amazon Connect
Why Amazon Connect for your Call Center?
Telephony with high quality audio, voicemail and call recording
Interactive chat integrated in the agent's soft-phone
Process automation with intelligent IVR and chatbots
Call distribution based on agent skills
Real-time and historical reporting
Cloud Contact Center
Amazon Connectis an omnichannel contact center service in the AWS cloud that enables organizations of all sizes to offer their customers a better experience at a lower cost and without requiring the purchase and installation of telephony infrastructure.
Key Benefits
1.
Low consumption payment
4.
100% Cloud - No hardware or physical space required. Ideal for telecommuting!
2.
Pricing scheme according to minutes/seconds of call connection consumption
5.
No volume commitment or licensing required
3.
Uncomplicated telephony and omnichannel
6.
Automatic scalability, high security and other benefits
Customer Service Experience
Customer Purchase Experience
Customer Experience Solutions
Inbound Management Automation
Omnichannel solution with LEX Chatbot
Automated consultation service
Integration with external systems
Agent soft-phone in CRM
Intelligent Contact Flows (IVR)
Real-time and historical reporting
Automated Outbound Campaigns
Scheduling of outbound notifications through multiple channels
Integration with on-premise SQL Server DBs
Connect Outbound API for generating calls with customized messages
Connect IVR and LEX Chatbot to automate inbound queries
Performance indicators in Amazon QuickSight
Let's move your call center to the cloud in just a few days!
Special offer for the implementation of our package ‘QuickStart CC’ para Amazon Connect
Contact Us
Ready to take your company to the next level of Customer Experience?
Leave us a message and our team of consultants will contact you to arrange a remote demonstration.
English 
Spanish 
